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Regional Whitehaven · West Cumbria

Hope Haven in Whitehaven helped about 3,000 people in its first months Whitehaven's Hope Haven mental health hub sees 3,000 people in first months of national pilot

By Kris WM, editor 3 min read From cntw.nhs.uk
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Whitehaven's Hope Haven mental health hub sees 3,000 people in first months of national pilot
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Hope Haven on King Street in Whitehaven helped about 3,000 people between March and July. You can just walk in, no referral needed.

If you're in Whitehaven or Copeland and things are getting on top of you, whatever it is, or you're worried about someone, this is worth knowing.

Hope Haven, the mental health and wellbeing hub at 40 King Street in Whitehaven, is one of only six NHS pilot sites in England trying out walk-in, in-the-community mental health help. The others are in London, Birmingham, York and Sheffield. The Guardian reported on Tuesday 3 November that from March to July about 3,000 people got support there, in person or online, and nearly half had never been near NHS mental health services before. It also said admissions to mental health wards in the area were down 24% from January to September on last year.

It's run by a load of local organisations together: Cumbria Health, the CNTW NHS trust, Everyturn Mental Health, Home Group, iCan Wellbeing Group, The Well Communities and Whitehaven Community Trust. It's not just a chat either: they can help with drink and drugs, housing, work and money worries. When it moved to King Street, David Storm of CNTW said: "We are delighted to be moving into our new home on King Street in Whitehaven."

No GP referral, no diagnosis, no appointment. Just walk in. It's open 9.30am to midnight Monday to Friday, bank holidays too, and 4pm to midnight at weekends. It's not A&E though.

What you can do: pop in at 40 King Street, ring 01946 556136 (weekdays 9 to 5), or book an online video chat, 4pm to midnight every day, on the West Cumbria Mental Health Partnership's Hope Haven page. If someone's life is at risk, ring 999, and for urgent help ring NHS 111.

Hope Haven, the walk-in mental health and wellbeing hub on King Street, Whitehaven, supported about 3,000 people between March and July, according to a national report on the six NHS pilot hubs. No referral or appointment is needed.

This is for adults in Whitehaven and Copeland who are struggling, whatever the reason, and for the people who worry about them.

Hope Haven, the mental health and wellbeing hub at 40 King Street, Whitehaven, is one of six NHS England pilot sites testing a walk-in, community-based approach to mental health care. The others are in London, Birmingham, York and Sheffield. A Guardian report on Tuesday 3 November said that in its first five months, from March to July, about 3,000 people used Hope Haven's support in person or online, and nearly half had never been in contact with NHS mental health services before. The report also said admissions to inpatient mental health wards in the area fell by 24% between January and September compared with the same period last year.

The hub is run by a partnership of Cumbria Health; Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW); Everyturn Mental Health; Home Group; iCan Wellbeing Group; The Well Communities; and Whitehaven Community Trust. As well as emotional support it can help with drug and alcohol problems and with advice on housing, work and money. When it moved into King Street, David Storm of CNTW said: "We are delighted to be moving into our new home on King Street in Whitehaven."

You do not need a GP referral, a diagnosis or an appointment. The hub is open from 9.30am to midnight Monday to Friday, including bank holidays, and from 4pm to midnight at weekends. It is not an urgent treatment centre.

What you can do: walk in at 40 King Street, call 01946 556136 (weekdays 9am to 5pm), or book an online video appointment, available 4pm to midnight every day, through the West Cumbria Mental Health Partnership's Hope Haven page. If a life is at risk call 999; for urgent help call NHS 111.